Now Hiring - Account Manager in Tustin, CA

We are looking for a highly motivated and experienced Account Manager to join our team at Calstro Hospice. At Calstro, we are dedicated to giving the highest-quality of care to terminally ill patients. Our company was formed in 2015 by two Registered Nurses, Alex Castro and Oscar Caldera, who were locals to Southern California. They came together after working in the healthcare industry for several years and seeing the deficits in care for terminally ill patients. Alex and Oscar were inspired by a desire to give back to their community and provide the best possible care to those in the end-of-life stages.

As an Account Manager at Calstro, you will be responsible for establishing and developing relationships with key accounts, driving revenue growth, and ensuring customer satisfaction. If you have experience in account management and a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity!

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Directs all daily marketing operations including providing direct oversight of the establishment and implementation of marketing initiatives.
• Assures that staff understand and adheres to all laws, statutes and regulations regarding anti-kickback, lawful marketing activities (gifts and services), patient solicitation, and accurate marketing materials.
• Ensures maximum third party reimbursement through effective negotiation of service contracts with managed care organizations, government agencies, and other payers.
• Assists the Executive Director/Administrator in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department. Monitors allocation of resources according to budgetary limitations.
• Continuously conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary volume projections.
• Employs marketing and promotional initiatives to achieve budgetary volume projections.
• Establishes and maintains positive working relationships with current and potential referral and payer sources.
• Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters.
• Recruits, selects, orients, and directly manages members of the marketing team.
• Builds and monitors community, customer, payer and patient perceptions of Calstro Hospice Inc as a high quality provider of services.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge of Calstro Hospice Inc markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by Calstro Hospice Inc
• Monitors and reports cost effectiveness of marketing efforts.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
POSITION QUALIFICATIONS

• Bachelor’s degree in Marketing, Business Administration, or related field, Master’s Degree preferred
• Covid-19 Vaccination
• At least three years experience in health care marketing management preferably in hospice care operations.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Travel requirement:

• Travel

COVID-19 considerations:
Covid 19 vaccination required

Education:

• Bachelor's (Preferred)

Experience:

• Hospice: 1 year (Preferred)

Language:

• Spanish (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: Multiple Locations